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Date: 2023-12-04 21:27:32 | Author: Casino Caskback | Views: 755 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent Premium Account details Help centre Logout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}}@keyframes slidedown-video{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes slideup-video{0%{transform:translateY(200%)}to{transform:translateY(0)}} paymaya
F1 returns to the Circuit of the Americas this weekend for the US Grand Prix – and the fifth sprint weekend of the season paymaya
Max Verstappen sealed the 2023 world title last time out in Qatar and also claimed his 14th grand prix victory of the season paymaya
McLaren’s Oscar Piastri was driver of the weekend, however, winning the sprint race and coming second in the grand prix on Sunday paymaya
Lewis Hamilton had a weekend to forget, crashing into Mercedes team-mate George Russell, while the Ferrari pair of Charles Leclerc and Carlos Sainz were among the chasing pack paymaya
Lando Norris finished third to secure a double podium for McLaren paymaya
Verstappen won a thrilling race at COTA last year, edging out Lewis Hamilton who has still not won a race since the 2021 season paymaya
Hamilton is, however, a five-time winner at the circuit paymaya
Here is everything you need to know paymaya
RecommendedNicolas Hamilton: ‘Lewis has never put a penny into my racing paymaya
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it’s not easy being related to him’Sergio Perez addresses Red Bull future amid retirement speculation: ‘I want to stay’McLaren confirm first female driver in development programmeWhat is the race schedule? (All times BST) Saturday 21 OctoberSprint shootout: 6:30pmSprint race: 11pmSunday 22 OctoberRace: 8pmHow can I watch it paymaya online and on TV?The entire race schedule from Austin will be broadcast live on Sky paymaya Sports F1 and in the UK and Ireland paymaya
Sky’s coverage of the race on Sunday starts at 6:30pm (BST) paymaya
The weekend’s action will be broadcast on ESPN in the United States paymaya
Free-to-air highlights in the UK will be aired on Channel 4; for the sprint at 8am (BST) on Sunday morning and the grand prix first thing on Monday morning at 12:30am (BST) paymaya
Sky paymaya Sports subscribers can watch all the action in the US on the Sky Go app paymaya
If you’re not a Sky customer you can grab a NOWTV Day Pass here to watch without a subscription paymaya
Lewis Hamilton is a five-time winner at COTA (Getty Images)Driver Standings (before Saturday sprint race) 1) Max Verstappen - 433 points2) Sergio Perez - 224 points3) Lewis Hamilton - 194 points4) Fernando Alonso - 183 points5) Carlos Sainz - 153 points6) Charles Leclerc - 145 points7) Lando Norris - 136 points8) George Russell - 132 points9) Oscar Piastri - 83 points10) Lance Stroll - 47 points11) Pierre Gasly - 46 points12) Esteban Ocon - 44 points13) Alex Albon - 23 points14) Valtteri Bottas - 10 points15) Nico Hulkenberg - 9 points16) Zhou Guanyu - 6 points17) Yuki Tsunoda - 3 points18) Kevin Magnussen - 3 points19) Liam Lawson - 2 points20) Logan Sargeant - 0 points21) Nyck de Vries - 0 points22) Daniel Ricciardo - 0 pointsConstructors’ Championship (before Saturday sprint race) 1) Red Bull - 657 points2) Mercedes - 326 points3) Ferrari - 298 points4) Aston Martin - 230 points5) McLaren - 219 points6) Alpine - 90 points7) Williams - 23 points8) Alfa Romeo - 16 points9) Haas - 12 points10) AlphaTauri - 5 pointsWhat is the 2023 F1 calendar? ROUND 19 - UNITED STATES (sprint weekend)Circuit of the Americas, Austin - 20-22 OctoberROUND 20 - MEXICOAutodromo Hermanos Rodriguez, Mexico City - 27-29 OctoberROUND 21 - BRAZIL (sprint weekend)Interlagos Circuit, Sao Paulo - 3-5 NovemberROUND 22 - LAS VEGASLas Vegas Street Circuit - 16-18 NovemberRecommendedZhou Guanyu interview: ‘There is a lot of pressure in F1 – only winners stay in this sport’Daniel Ricciardo is back - and this time he wants to go out on topROUND 23 - ABU DHABIYas Marina Circuit - 24-26 NovemberMore aboutLewis HamiltonMax VerstappenFormula 1US Grand PrixJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/2When does the United States Grand Prix start and how can I watch?When does the United States Grand Prix start and how can I watch?Lewis Hamilton is a five-time winner at COTA Getty ImagesWhen does the United States Grand Prix start and how can I watch?Getty Images✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}}@keyframes slidedown-video{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes slideup-video{0%{transform:translateY(200%)}to{transform:translateY(0)}} paymaya
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